Sun Country Airways started altering over to a brand new know-how system Tuesday, changing an outdated one which contributed to customer-service problems.
Executives who arrived on the Eagan-based mostly airline in 2017 have bemoaned Solar Nation’s web site and reservations programs, saying the outdated programs harm the airline with prospects and against rivals.
New know-how infrastructure constructed by Minneapolis-based Navitaire will enable Sun Country to implement self-service ticket kiosks at airports, assign seats on the time of reserving and provides customers more control and choices online.
Indeed, the change touches nearly everything it takes to run the airline, together with its website, reservations system, travel-agent portals, loyalty-program access and the system used to process and board passengers onto the plane.
The transition started early Tuesday morning with the disabling of online test-ins on its website. It notified customers touring Tuesday that they would want to test-in at airports as a substitute.
Fourteen flights had been to be working in the course of the transition Tuesday night. All its airports have been ready to do guide verify-in and passenger counting through the development, however, executives anticipated the little impact on customers. Sun Country expected the majority of the changeover to be completed around 4 a.m. Wednesday.
Sun Country Chief Executive Jude Bricker mentioned in December that the airline is spending $6 million on the know-how overhaul.
In a February interview with the Star Tribune, Sun Country’s chief advertising officer Brian Davis pinned most of the airline’s previous breakdowns in customer support on the bounds of the technology system. “There’s a sense of urgency to move as quickly as we can to get the instruments in clients’ arms in 2019,” Davis mentioned.